Frequently Asked Questions
Shipping & Frequently Asked Questions
GoSobiShop Boutique is an independent online fashion retailer with business operations managed between Canada and Florida, USA. Our customer support phone number is based in Broward County, Florida.
We currently serve customers in Canada and the United States.
Shipping Information
Order processing: 1–2 business days
Estimated shipping: 5–10 business days
Estimated total delivery: 6–12 business days
Delivery times are estimates and may vary depending on the destination, carrier, holidays, weather, customs procedures, and shipping volume.
Frequently Asked Questions
1. How long does shipping take?
Orders are typically processed within 1–2 business days.
After processing, estimated delivery is usually 5–10 business days, depending on your location and shipping conditions.
The estimated total delivery time is approximately 6–12 business days.
2. Do you provide tracking information?
Yes. Once your order has shipped and tracking information is available, you will receive tracking details by email so you can monitor your package.
Please allow some time for tracking information to become active after the carrier receives your package.
3. How can I contact GoSobiShop?
You can contact our customer support team at:
You can also contact us through the live chat available on our website during business hours.
4. What are your customer support hours?
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM EST
5. How quickly do you respond to inquiries?
We aim to respond to customer emails and support requests within 24–48 hours during our regular support hours.
6. What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods displayed at checkout.
Available payment methods may vary depending on your location and checkout options.
7. Can I cancel or modify my order?
Orders may be cancelled or modified within 12 hours of placement, provided the order has not already entered processing or been shipped.
Please contact us as soon as possible if you need to make a change to your order.
Once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
8. What is your return policy?
Eligible items may be returned within 10 days of receiving your order.
Items must meet our return conditions and all returns must be approved by our customer support team before being sent back.
For complete information, please see our Return & Refund Policy.
9. What should I do if my package is delayed?
Shipping delays can occasionally occur because of weather, carrier operations, holidays, customs procedures, or high shipping volumes.
If your package has not arrived within the estimated delivery timeframe, please contact us at support@gosobishop.com and provide your order number so we can assist you.
10. Do you ship internationally?
GoSobiShop currently accepts orders for delivery in Canada and the United States.
Shipping availability and available shipping options are displayed during checkout based on your delivery address.
11. Is checkout on your website secure?
Yes. GoSobiShop uses secure HTTPS encryption and trusted payment providers to help protect your payment and personal information during checkout.
12. How can I track my order?
Once your order has shipped and tracking information is available, you will receive tracking details by email.
You can use the provided tracking information to monitor the progress of your delivery.
13. What if I receive a damaged, defective, or incorrect item?
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Send your order number and clear photographs of the issue to support@gosobishop.com.
Our team will review the situation and work with you on an appropriate resolution.
14. Do you offer live chat support?
Yes. Live chat support is available directly on our website during our regular business hours for quick assistance with general questions, orders, products, shipping, and returns.
15. Why shop with GoSobiShop?
GoSobiShop Boutique focuses on offering stylish and accessible fashion for women and men through a convenient online shopping experience.
We provide:
- Curated fashion selections
- Secure online checkout
- Clear product and sizing information
- Customer support by email and phone
- Live chat support
- Shipping to Canada and the United States
- A clear return policy for eligible purchases
We are committed to providing helpful customer service and a straightforward shopping experience.
Customer Support
GoSobiShop Boutique
Email: support@gosobishop.com
Phone: (954) 890-6954
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
Our customer support phone number is based in Broward County, Florida, while our business operations are managed between Canada and Florida, USA.
Thank you for shopping with GoSobiShop Boutique.