Returns & Refunds

Return & Refund Policy

GoSobiShop Boutique is an independent online fashion retailer with business operations managed between Canada and Florida, USA. Our customer support phone number is based in Broward County, Florida.

We want every customer to have a positive shopping experience and are committed to handling eligible returns and refunds fairly and transparently.

Order Cancellation

Orders can be cancelled only before they have been processed or shipped.

If you need to make changes to or cancel your order, please contact us within 12 hours of placing your order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Returns & Refunds

If you are not satisfied with your purchase, you may request a return within 10 days of receiving your order.

All return requests must be approved by our customer support team before an item is sent back.

To request a return, please contact us through our Contact Us page or email:

support@gosobishop.com

Please provide your order number and the reason for your return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item when appropriate

After reviewing the issue, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Eligible damaged, defective, or incorrect items will not be subject to additional costs for the customer when the issue is confirmed to be our responsibility.

Return Conditions

To be eligible for a return, items should:

  • Be requested within 10 days of receiving the order

  • Be unworn and unused

  • Be in their original condition

  • Be free from stains, odors, makeup, damage, or other signs of use

  • Include original tags and packaging where applicable

Items that have been worn, washed, damaged, altered, or otherwise used may not qualify for a return.

Certain hygiene-sensitive products may not be eligible for return after being worn, opened, or used.

Return Shipping

Return shipping arrangements and any applicable return shipping costs will be explained when your return request is reviewed.

If an item is confirmed to have arrived defective, damaged, or incorrect due to an error on our part, we will provide the appropriate return solution without additional cost to the customer.

Restocking Fees

We do not charge restocking fees on eligible returned items.

Non-Refundable Situations

A refund may not be available when:

  • The customer provides an incorrect or incomplete shipping address

  • An item is returned outside the applicable return period

  • An item does not meet the return conditions

  • An item has been worn, washed, used, damaged, or altered by the customer

  • An item is returned without prior approval from our support team

  • Delivery delays result from circumstances outside our control, such as carrier delays, weather, or customs processing

Refund Processing

Once an approved return has been received and inspected, the applicable refund will be processed to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

How to Contact Us

For questions regarding returns, refunds, damaged items, or order cancellations, please contact us:

GoSobiShop Boutique
Email: support@gosobishop.com
Phone: (954) 890-6954

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

Our customer support phone number is based in Broward County, Florida, while our business operations are managed between Canada and Florida, USA.

Please contact us before sending any return so that we can provide the appropriate instructions.