Refund policy

Return & Refund Policy

GoSobiShop Boutique is an independent online fashion retailer with business operations managed between Canada and Florida, USA. We currently serve customers in Canada and the United States.

We want every customer to have a positive shopping experience and are committed to handling eligible returns and refunds in a clear and straightforward manner.

Order Cancellation

Orders may be cancelled only before processing or shipping has begun.

If you need to cancel or make changes to your order, please contact our customer support team as soon as possible and preferably within 12 hours of placing your order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Returns & Refunds

If you are not satisfied with your purchase, you may request a return within 10 days of receiving your order.

All return requests must be approved by our customer support team before the item is sent back.

To request a return, please contact us through our Contact Us page or email support@gosobishop.com.

Please include:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos of the item when appropriate

Once your request has been reviewed, our support team will provide the applicable return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the item and packaging when appropriate.

After reviewing the issue, an appropriate resolution may include a replacement or full refund.

When an item is confirmed to have arrived damaged, defective, or incorrect due to an issue with the order, we will provide an appropriate return solution without additional return costs to the customer.

Return Conditions

To be eligible for a return, items should generally:

  • Be returned within 10 days of delivery
  • Be unworn and unused
  • Remain in their original condition
  • Be free from stains, odors, makeup, or other signs of use
  • Include original tags or packaging where applicable
  • Not have been washed, altered, or damaged by the customer

Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a refund.

Certain hygiene-sensitive items may not be eligible for return after they have been worn, opened, or used.

Return Shipping

For eligible returns within the 10-day return window, return shipping arrangements and any applicable return shipping costs will be explained by our customer support team when the return request is reviewed.

For items confirmed to be damaged, defective, or incorrect due to an issue with the order, we will provide an appropriate return solution without additional return costs to the customer.

Please do not send an item back before receiving return instructions from our support team.

No Restocking Fees

We do not charge restocking fees on eligible returned items.

Non-Refundable Situations

A refund may not be available when:

  • The return request is submitted outside the 10-day return period
  • The item does not meet the applicable return conditions
  • The item has been worn, washed, used, altered, or damaged by the customer
  • The customer provided an incorrect or incomplete shipping address
  • The item is returned without prior approval
  • The issue is caused by circumstances outside our reasonable control, such as certain carrier or delivery issues

Refund Processing

Once an approved return has been received and inspected, we will determine the applicable refund or resolution.

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

Exchanges

If you would like to request an exchange, please contact our customer support team.

Exchange availability may depend on product availability and the circumstances of the request.

Contact Us

If you have questions about a return, refund, damaged item, or order cancellation, please contact us before sending anything back.

GoSobiShop Boutique
Email: support@gosobishop.com
Phone: (954) 890-6954

Support Hours:
Monday–Friday
9:00 AM–5:00 PM EST

Typical Response Time: 24–48 hours

Our customer support phone number is based in Broward County, Florida, while our business operations are managed between Canada and Florida, USA.

GoSobiShop Boutique operates exclusively online and does not currently have a public retail storefront.

Thank you for shopping with GoSobiShop Boutique.