Shipping policy

Shipping Policy

GoSobiShop Boutique is an independent online fashion retailer with business operations managed between Canada and Florida, USA. We currently serve customers in Canada and the United States.

We are committed to providing a straightforward and reliable shipping experience.

Processing Time: 1–2 business days
Shipping Time: 5–10 business days
Estimated Total Delivery: 6–12 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, customs processing, and periods of high order volume. Tracking information is provided once your order ships.

Shipping Information

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to become active after the package has been shipped.

Estimated Delivery Times

Destination Estimated Delivery
United States 5–10 business days
Canada 5–10 business days

The estimated delivery time does not include the order-processing period.

For example, an order may take approximately 1–2 business days to process, followed by approximately 5–10 business days in transit, for an estimated total delivery timeframe of 6–12 business days.

These timeframes are estimates and are not guaranteed.

Shipping Details

  • Orders are shipped using established delivery carriers.

  • Tracking information is provided once your order ships.

  • Delivery times may vary depending on the destination and local carrier.

  • Shipping options and any applicable shipping charges are displayed at checkout.

  • In some cases, items from the same order may arrive in separate packages.

  • If items are shipped separately, you may receive multiple tracking numbers.

Delivery Delays

Although we work to process and ship orders efficiently, delivery times may occasionally be extended due to circumstances outside our control.

Potential causes of delays include:

  • Carrier delays

  • Severe weather

  • Holidays

  • High shipping volumes

  • Customs processing

  • Local delivery disruptions

  • Incorrect or incomplete shipping information

During peak seasons and promotional periods, both processing and delivery times may take longer than usual.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please note that tracking information may take some time to update after the carrier receives the package.

If your tracking information has not updated for an extended period or your order is significantly beyond the estimated delivery time frame, please contact our customer support team with your order number.

Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your shipping address before completing your purchase.

An incorrect or incomplete address may result in delivery delays, additional carrier charges, or the package being returned.

Separate Shipments

Depending on availability and order processing, items purchased together may occasionally be shipped separately.

If this occurs, you may receive your items in multiple packages and may receive separate tracking information.

You will not need to place a second order.

Customs and Import Charges

For shipments where customs or import procedures apply, delivery may be affected by local customs processing.

Any customs duties, taxes, or other charges imposed by the destination country, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Shipping Destinations

GoSobiShop Boutique currently accepts orders from customers in:

Canada and the United States.

Shipping availability and applicable shipping options are displayed during checkout.

Need Help?

If you have questions about your order, shipping, or tracking information, our customer support team is here to help.

GoSobiShop Boutique
Email: support@gosobishop.com
Phone: (954) 890-6954

Support Hours:
Monday–Friday
9:00 AM–5:00 PM EST

Typical Response Time: 24–48 hours

Our customer support phone number is based in Broward County, Florida, while our business operations are managed between Canada and Florida, USA.

GoSobiShop Boutique operates exclusively online and does not currently have a public retail storefront.

Thank you for shopping with GoSobiShop Boutique.